Bookings and Payments:
We accept mastercard and visa, cash, debit, money orders and certified cheques.
* If booking without a credit card, a $500.00 money order, or certified cheque must be held in possession by the resort as a damage deposit until the end of your stay. It is not included in the rental amount agreed upon for the unit rented. If the deposit is not brought with you at the time of your rental agreement check-in, your rental agreement will be terminated and there is no refund for money deposited.
* If using a debit card to process the damage deposit there is a $5.00 service charge.
* Any payment change arrangements from credit card to debit card, etc., will have a service charge of $35.00
Gift Certificate Restrictions:
Gift certificates have no cash value. Gift certificates are not redeemable in July and August. They must be used from September to June. Certificate must be presented at check in. Valid Credit card must be on file for all guests staying in a cabin.
Terms and Conditions:
Deposit of 50% of the rental cost is required at the time of booking, with the balance due at time of arrival.
Cancellations 60 days prior to your arrival date will be refunded less a $30.00 service charge.
Group bookings do not have the same cancellation, It will be discussed upon booking.
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Cancellations on shorter notice will not be refunded as this is a destination resort and will result in a vacancy for us, therefor the policy is firm.
There is no refund for late arrival or early departure, or for weather conditions.
** Special Policy for winter conditions ** If the highways are closed by MB. Dept. of Highways, we will transfer your deposit to an alternate date within the same winter season.
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Group and Conference reservations are subject to the cancellation and deposit policies outlined at the time of booking and may vary from standard hotel
policies.
Your verbal authorization to use the provided credit card # for the deposit indicates your compliance to our terms and conditions.
Please Note:
The resort is for use of registered guests only.
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All authorized unregistered guests must be off the premises by 11pm, or there will be an addtional charge per person to the registered guest's credit card.
Extra linens are available for a charge of $10.00.
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Excessive Electric use (i.e Electric vehicles, boats and other equipment) will result in a charge of $35 taxes not included. Guests must inform staff upon check-in if charging electric vehicles.
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We also ask that all guests respect other guests by following the general rules of Provincial campgrounds.
Please contact us at 1-204-349-2244 or toll-free at 1-877-995-3400
Email us directly at info@whlr.ca or use our form located in the contact section